Order processing will not begin until we receive a confirmed order and full payment.
Warranties and Guarantees
Bedzone only deals with recognised brands that adhere to the highest quality manufacturing standards. This is why every product sold by Bedzone is backed by a manufacturer's warranty against any defective workmanship or materials for a period of time determined by the manufacturer. This period of time will consist of a guarantee period and a warranty period.
If a claim is raised within the guarantee period there will be no cost to the customer for repairing or replacing. If the claim is raised within the warranty period, a pro-rata charge will be applied and charged to the customer.
You will receive a manufacturer’s warranty and guarantee card with your purchase.
Refer to the product you have purchased for specific warranty and guarantee details as each manufacturer offers different terms for each of the products.
In the event of having to make a claim, contact our call centre on 080 006 0104. Please allow for up to two weeks for evaluation of your claim which may include an inspection of your goods. You will need to keep your proof of purchase, and product guarantee or warranty card in a safe place.
Subject to stock availability with suppliers and receipt of payment, requests will be processed within 7 working days and handed over to a courier company for delivery. Unless otherwise specified, delivery is free. For very remote areas not serviced by standard couriers, Bedzone will deliver to the nearest town to you that is accessible by our couriers within their normal routes. In these circumstances, Bedzone will be in contact with you to arrange an alternative address.
Please ensure the correct delivery address is provided from the outset as title and risk will pass to you once the order has left our premises.
Bedzone will supply all goods to the delivery company in good order and will ensure that goods arrive at your chosen delivery address in the same good order.
Returns / Refund Policy
If on receiving your order you are not happy with your purchase, let our customer service team know and we will gladly collect it at our expense and provide you with a refund or voucher, provided the item is in its original condition (hasn't been used) and original packaging. You are furthermore entitled, in terms of the Electronic Communications and Transactions Act, to a cooling off period of 7 days after receipt of your order in which to cancel your order without reason and without penalty, for a full refund within 30 days of cancellation. In such circumstances, we are permitted to charge you for the direct cost of returning the goods to us.
If you have used a product and found it to be damaged or faulty we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance and date of purchase.
Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.
Bedzone reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet Bedzone’s standards. Should Bedzone exercise this right, you receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to our call centre on 080 006 0104.
Bedzone's policy will at all times comply with the requirements of the Electronic Communications and Transactions Act and the Consumer Protection Act in relation to exchanges, returns and refunds.
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Bedzone’s bank account, the details of which will be provided after checkout.
Credit card acquiring and security
Credit card transactions will be acquired for Bedzone via approved payment gateways. Our payment gateways use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.
Customer details separate from card details
Customer details will be stored by Bedzone separately from card details.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Legal notice: Conditions of Use
The following sets out the conditions of use of the Bedzone website, available at www.bedzone.co.za and owned and operated by Lewis Stores Proprietary Limited trading as “Bedzone” (the "Website"). Any reference in these Conditions of Use to "Bedzone" and "we" shall mean Lewis Stores Proprietary Limited (Registration No. 1946/023387/07), of 53A Victoria Road, Woodstock, Cape Town, 7925, its holding company, subsidiaries and affiliates.
These conditions of use are valid, legally binding and enforceable against all persons who access the Website, or any part thereof. Please read these conditions of use carefully because your access to and/or use of the Website will be deemed as your consent to be bound by them. If you do not agree to be bound by these conditions of use, you must leave this Website immediately and cease the use thereof, as further use will amount to deemed consent to these Conditions of Use. In this regard you agree, and hereby represent and warrant that you are at least 18 years of age, or possess the necessary consents to agree to these Conditions of Use.
Bedzone reserves the right to vary these conditions of use at any time, without prior notice or justification, and any variations will be posted here. You are advised to review these conditions of use on a regular basis as you will be deemed to have accepted any such variations (which shall come into effect once posted on the Website), if you continue to use the Website after they have been posted.
Allowed use of information on the Website
You may only access and browse the Website for legitimate personal and non-commercial purposes and may not use the Website:
Names, e-mail addresses, telephone numbers and fax numbers published on the Website may not be incorporated into any database used for electronic marketing or similar purposes. No permission is given or should be implied that information on the Website may be used to communicate unsolicited communications to Bedzone. Bedzone’s rights under applicable legislation, including its rights as detailed in section 45 of the Electronic Communications and Transactions Act, No. 25 of 2002 ("ECT Act"),are hereby reserved.
If you use information from the Website in breach of these conditions of use, Bedzone reserves the right to claim damages and/or institute criminal proceedings against you.
Software and equipment
It is your responsibility to acquire and maintain, at your own expense, the necessary computer hardware, software, communication lines, data, and Internet access accounts required to access the Internet and the Website and/or to download content from the Website.
Source and accuracy of information
Information published by us on the Website is supplied by Bedzone, and where indicated, by certain third parties. We take reasonable care to ensure that the information published on the Website is accurate when posted and regularly updated, however, it may not always be accurate or up to date. Neither Lewis, nor any such third party suppliers of information, guarantees the accuracy or timeliness of the information published on the Website.
Content and information provided by any such third party suppliers are identified clearly where it appears. We publish this content as supplied to us and are not responsible for its accuracy or timeliness.
These sites, services and/or goods are beyond the control of Bedzone. Bedzone is not involved in transactions between users and the operators of such third party sites. Bedzone in no way recommends or endorses any third party suppliers of information or their websites. Bedzone does not accept responsibility for their content, services and/or products, opinions, advice (if any), currency, security or privacy practices.
You are encouraged to report untrue, inaccurate, defamatory, illegal, infringing, offensive and/or harmful content available on the Website to Bedzone and we may, at our discretion, correct and/or remove such content, or any part thereof, if you provide reasonable grounds to prove the alleged nature of the content.
We have the right, in our sole and absolute discretion, to change or update the information, the content of the Website, the format of the Website, the products and/or services available from the Website and/or the software and hardware required to access and use the Website, at any time without prior notice or justification.
Statements made on or contained in the Website, or in documents referred to in the Website, are or may be forward looking statements with respect to the financial position, results, plans and objectives of Bedzone. Actual results may, for a variety of reasons, differ from those expressed or implied by such statements.
We do not guarantee the accuracy of any information or statements on the Website. Any decisions you make based on any information contained in the Website are your sole responsibility.
Products and services
Any reference on the Website to any product or service which has been or may be provided by Lewis or any other company, does not amount to a promise or undertaking that such product or service will be available at any time.
Changes to or improvements in such products or services may be made at any time without prior notice or justification.
Intellectual property rights
All intellectual property rights in and to the Website, including but not limited to, content, trademarks, trade names, logos, pictures, images, video, sound, downloads, domain names, web pages, patents, design elements, website structure, software, source code, meta tags, databases, text, graphics, icons and hyperlinks are owned by or licensed to Bedzone (except where otherwise indicated by a third party's proprietary notice) and as such are protected from infringement by domestic and international legislation and treaties and may not be reproduced or appropriated in any manner without the prior written permission of Bedzone (or the other respective owners, if applicable).
Unless specifically prohibited by a notice published on any page of the Website, you may view, download and/or print such parts of the Website as you may reasonably require for your own private and non-commercial use only, provided that any copy has attached to it any relevant proprietary notices and/or disclaimers and the content of the Website is not reproduced, modified, adapted or processed in any manner whatsoever.
Except for the above, all other use of the Website and its contents is prohibited and without limiting the generality of the foregoing, no person shall be entitled to reproduce, transmit, publicly perform, distribute, adapt, translate, modify, bundle, merge, share, make available, use or exploit for commercial or non-private purposes or create derivative works of such content without Bedzone's prior written consent.
You are not allowed to amend, copy, use, decompile, disassemble, adapt, re-configure, reverse engineer or otherwise attempt to discover the source code of the Website.
You may not use any logos, icons or trademarks from the Website as hyperlinks or for any other purpose without Bedzone's prior written consent.
You may not post content or material that infringes the rights of third parties. This includes, but is not limited to, content that infringes on intellectual property rights such as copyright and trademarks.
You agree not to reproduce, copy, sell, resell, or exploit for any purposes any aspect of our Website (other than your own content).
Use of hyperlinks
Bedzone is not responsible for the content, availability, products and/or services of any other website from which you have accessed the Website or to which you may hyperlink from the Website. Where we provide a hyperlink to a third party's website, we do so because we believe in good faith that such a website contains or may contain material which is relevant to that on the Website. Such a hyperlink does not signify that Bedzone has reviewed, endorsed, or approved of the third party's website or its contents, products or services, nor does it imply a recommendation, endorsement, support or association by Lewis of the content, products and/or services of such websites.
You may not frame the Website in any manner whatsoever, nor link from any other source to a page other than the home page of the Website, without the prior written permission of Bedzone.
The right to non-confidential information of users
Other than in respect of your personal information, which will be treated in accordance with the Privacy Statement that appears in the Website, if you provide content or material to Bedzone you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable licence to exercise any and all copyright, publicity, trademark, and database rights and other intellectual property rights you have in the content or material, in any media known now or developed in the future. You also waive your moral rights and agree not to assert such rights or any other intellectual property or publicity rights against us, our sub-licensees, or our assignees. Such content or material shall be deemed to be non-confidential.
You hereby indemnify, defend and hold harmless Bedzone, and its affiliates, from all losses damages, claims, costs, expenses, and fines, arising or resulting from, or in connection with, our use of the content or material licensed by you to us, including (without limitation) any actual or alleged infringement or misappropriation of a third party’s intellectual property rights by you.
Bedzone shall take all reasonable steps to secure the content of the Website, as well as the information collected from you, from unauthorised access and/or disclosure. Bedzone does not, however, make any warranties or representations that the content of the Website shall be entirely safe or secure.
We recommend that you install anti-virus software before downloading any material from the Website and ensure that such software is compatible with your equipment and regularly updated. Bedzone is under no legal duty to:
You may not deliver or attempt to deliver, whether on purpose or negligently, any damaging code, such as computer viruses, robots or spyware, to the Website or the server and computer network supporting the Website.
Notwithstanding criminal prosecution, if you deliver or attempt to deliver any damaging code to the Website, whether on purpose of negligently, you indemnify and hold Bedzone harmless, without limitation, against any and all losses, liabilities and damages which Bedzone may suffer as a result of such delivery, attempt or damaging code.
You may not develop, distribute or use any device or programme designed to breach or overcome the security measures of any restricted pages, products and services on the Website and Bedzone reserves the right to claim damages from any persons who are directly or indirectly involved in the development, use and distribution of such devices or programmes.
If you commit any of the offences set out in sections 85 to 88 of the ECT Act, you shall, notwithstanding any criminal prosecution, be liable for all losses, liabilities and damages that may be suffered by Bedzone due to or related to such offences.
Bedzone reserves the right at its discretion to take whatever action it finds necessary to preserve the security, integrity and reliability of its network and back-office applications, in order to ensure the security and reliable operation of the Website for all users.
Access to the Website
Bedzone reserves the right to restrict, suspend or terminate your access to the Website at any time if we are of the view that you have breached these conditions of use. Any such restriction, suspension or termination will be without prejudice to any rights which Bedzone may have against you in respect of such breach, whether under these Conditions of Use or in law.
Bedzone has the right to remove, suspend or disable the Website as a whole, or any sections or features of the Website, at any time without notice or justification.
Bedzone does not provide any warranties or make any representations that the Website shall be available at any specific time.
Disclaimer of Warranty
THE WEBSITE IS PROVIDED “AS IS” OR “AS AVAILABLE” AND BEDZONE MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, TO YOU REGARDING THE WEBSITE, INCLUDING, WITHOUT LIMITATION, THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS, OR THAT THE WEBSITE OR THE WILL BE UNINTERRUPTED, TIMELY, OR ERROR FREE.
BEDZONE DOES NOT ENDORSE THE PLATFORM OR ANY THIRD PARTY WEBSITE, OR ASSUME RESPONSIBILITY OR LIABILITY FOR THE ACCURACY OF ANY MATERIAL CONTAINED THEREIN, OR ANY INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS ARISING THEREFROM, OR ANY FRAUD OR OTHER CRIME FACILITATED THEREBY. IN NO EVENT WILL BEDZONE BE LIABLE FOR ANY ACT OR OMISSION OF ANY THIRD PARTY, ANY FINANCIAL INSTITUTION, ANY PAYMENT SYSTEM, ANY PROVIDER OF TELECOMMUNICATIONS SERVICES, INTERNET ACCESS OR COMPUTER EQUIPMENT OR SOFTWARE, ANY MAIL OR DELIVERY SERVICE OR ANY PAYMENT OR CLEARING HOUSE SYSTEM OR FOR ANY CIRCUMSTANCES BEYOND BEDZONE’s CONTROL (INCLUDING BUT NOT LIMITED TO, FIRE, FLOOD OR OTHER NATURAL DISASTER, WAR, RIOT, STRIKE, TERRORISM, ACT OF CIVIL OR MILITARY AUTHORITY, EQUIPMENT FAILURE, COMPUTER VIRUS, INFILTRATION OR HACKING BY A THIRD PARTY, OR FAILURE OR INTERRUPTION OF ELECTRICAL, TELECOMMUNICATIONS OR OTHER UTILITY SERVICES).
Limitation of liability and indemnity
Neither Bedzone, nor any of its shareholders, directors, employees, officers, representatives, agents, consultants, suppliers or service providers ("Indemnified Parties"), shall be liable for any direct, indirect, special or consequential losses or damages of whatsoever nature that may result from:
You indemnify, defend and hold harmless the Indemnified Parties against any losses, damages, liability, claims or costs of whatsoever nature incurred by the Indemnified Parties arising from or in any way connected with any of the items in 1 to 10 above.
Bedzone reserves the right to defend and control any claims arising from the foregoing and you agree to fully co-operate with Bedzone in any such defences.
If a dispute arises between you and Bedzone, we strongly encourage you to first contact us directly to seek a resolution by going to the ‘contact us’ link on our Website.
To the extent that any part of these conditions of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction, such part shall to that extent be severable from the remaining terms, all of which shall remain enforceable and applicable, as permitted by law.
These conditions of use, together with the Privacy Statement published on the Website, constitute the entire agreement between you and Bedzone and supersede any and all prior promises, representations, agreements, policies and understandings of whatsoever nature.
Any failure by Bedzone to exercise or enforce any right or provision of these conditions of use shall not constitute a waiver of such right or provision.
Bedzone has the right to cede, assign, delegate or otherwise transfer its rights and obligations in these Conditions of Use to any third party.
Bedzone shall not be liable for any costs incurred by you to obtain professional advice regarding these Conditions of Use.
Last updated : 11 November 2016